Arabian Junction FZC LLC, trading as The UAE Junction (“the Company”, “we”, “us”). Licensed in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Version 1.0, effective 23 October 2026.
These terms apply to every fixed-date flight seat requested or purchased through the flight booking section of www.theuaejunction.com. Please read them carefully. By ticking the acknowledgement box and submitting an availability request, you confirm that you have read, understood and accepted these terms on your own behalf and on behalf of every passenger named in your request.
1.1 The Company acts as a travel agent. The flight itself is operated by the airline shown on your itinerary (“the Carrier”), and carriage is governed by the Carrier’s own conditions of carriage and fare rules, which form part of your contract.
1.2 The seats offered are limited-inventory, fixed-date fares obtained from our consolidator partners. They are not ordinary published fares and carry stricter conditions, as set out below.
2.1 Submitting a request is not a confirmed booking. A booking exists only once (a) our team has confirmed seat availability with the Carrier, (b) you have paid in full within the payment window, and (c) an e-ticket number has been issued to you.
2.2 We will email you as soon as we hear back on availability. Once availability is confirmed, the secure payment link is valid for 30 minutes. If payment is not completed in time, the booking is cancelled and the seats are released without further notice. You may request reactivation from My bookings; reactivation is subject to availability and the fare may no longer be available.
2.3 Seats are not held or guaranteed before confirmation. If seats are no longer available, we will inform you and may offer alternatives; we accept no liability for the unavailability of any seat or fare.
2.4 The price shown at the time of your request is the price payable, inclusive of airline taxes. No booking fee is charged. International air transport is zero-rated for UAE VAT. Payment is accepted only through the secure link we send; we never ask for card details by phone, email or WhatsApp.
3.1 You must enter every passenger’s title, given name(s), surname, date of birth, gender, nationality and passport details exactly as they appear in the passport that will be used for travel.
3.2 Name changes, name corrections and passenger substitutions are not permitted once a ticket is issued. Any error in the details you provide is your sole responsibility. If the Carrier refuses boarding, or a new ticket must be purchased because of incorrect details, the original ticket will not be refunded or credited.
3.3 Passenger types are determined by age on the date of travel: adult 12 years and over, child 2 to 11 years, infant under 2 years travelling on an adult’s lap. One infant is permitted per adult.
4.1 These are fixed-date fares. Changes to the travel date, flight, departure time, route or class are not permitted after the ticket is issued, unless the Carrier’s fare rules expressly allow it. Where a change is allowed, the Carrier’s change fee, any fare difference and our service charge are payable by you in advance.
4.2 Flight schedules are set by the Carrier and may change. The Company is not liable for schedule changes, delays, cancellations, diversions, missed connections or aircraft changes made by the Carrier. Where the Carrier cancels or materially changes a flight, we will assist in obtaining any refund or re-accommodation the Carrier offers, and any remedy is limited to what the Carrier provides.
5.1 Tickets are non-refundable once issued, unless your itinerary is clearly marked “Refundable”. For refundable tickets, refunds are limited to the amount the Carrier returns to us, less the Carrier’s cancellation penalty and our service charge, and are processed only after we receive the funds from the Carrier.
5.2 A passenger who fails to check in on time or does not board (“no-show”) forfeits the ticket in full, and any onward or return segments may be cancelled by the Carrier.
5.3 You may withdraw an availability request free of charge at any time before payment.
5.4 Refunds, where due, are made to the original payment method only. Processing times depend on the Carrier and the card issuer and may take several weeks.
6.1 Each passenger is solely responsible for holding a passport valid for at least six (6) months beyond the date of travel, any visa, transit visa, residence permit, electronic travel authorisation, arrival card, health certificate or vaccination required by the countries of departure, transit and arrival, and any documents needed to re-enter the UAE or their country of residence.
6.2 Requirements change without notice and depend on nationality. Any guidance we give is general information only and is not legal or immigration advice. You must verify requirements with the relevant embassy, consulate or official government source before travel.
6.3 The Company is not responsible for any refusal of boarding, denied entry, deportation, detention, fine or cost arising from missing, invalid or insufficient travel documents, and no refund will be given in such cases.
7.1 Travel insurance is not included in the fare. We strongly recommend comprehensive travel insurance covering cancellation, curtailment, medical expenses, repatriation, baggage loss and travel delay from the time of booking.
7.2 The Company accepts no liability for losses that would ordinarily be covered by travel insurance, including illness, injury, bereavement, personal emergencies or any event that prevents you from travelling.
8.1 Baggage allowances are set by the Carrier and shown on your itinerary when known. Excess, oversized or special baggage is subject to the Carrier’s charges and acceptance. The Company is not responsible for lost, delayed or damaged baggage; claims must be made directly to the Carrier.
8.2 Passengers must arrive at the airport and complete check-in within the Carrier’s published deadlines (usually at least three hours before an international departure). Late arrival is treated as a no-show.
8.3 Special assistance, meals, seat selection and medical needs are requests only and are subject to Carrier approval. Pregnant passengers, passengers with medical conditions and unaccompanied minors must meet the Carrier’s own rules.
Cashback credits of 2.5% of the amount paid are added to your account after the ticket is issued, under our Rewards Policy. Credits have no cash value, cannot be transferred, and are reversed if the booking is refunded.
10.1 To the fullest extent permitted by UAE law, the Company’s total liability in connection with any booking is limited to the amount you paid to the Company for that booking.
10.2 The Company is not liable for any indirect or consequential loss, including loss of earnings, missed events, accommodation or onward travel costs, or for any act or omission of the Carrier, airport, immigration or other authority, or any third party.
10.3 The Company is not liable for failure to perform caused by events beyond its reasonable control, including weather, strikes, airspace closures, war, civil unrest, pandemics, government action or system failures (force majeure).
11.1 All confirmations, payment links and updates are sent to the email address and mobile/WhatsApp number you provide. You are responsible for providing correct contact details and monitoring them. Telephone or chat conversations do not vary these terms unless confirmed by us in writing.
11.2 Passport and personal data are processed only to issue tickets and meet airline and government requirements, in line with our Privacy Policy and UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have exclusive jurisdiction. If any provision is found unenforceable, the remaining provisions continue in full effect. These terms are read together with our general Terms & Conditions, Cancellation & Refund Policy and Privacy Policy; where they conflict for flight bookings, these terms prevail.
Questions before you book: +971 58 589 8221 · sales@theuaejunction.com